Plan a trip
Create a trip, choose its dates, open a day, and use place search to build an itinerary. Press and hold a map location when you need to add a place manually.
NORTHBOUND SUPPORT
How can we help?
Find quick answers for planning, maps, shared trips, bookings, memories, and your account in the Northbound iPhone app.
Routes and navigation
Choose walking, driving, or public transport and calculate the day route. Skipped places are excluded. Select a segment to center it or open turn-by-turn navigation.
Weather
The forecast follows the region shown beside the itinerary day. Edit the region if the automatic result is too broad, then reopen Weather to refresh it.
Bookings and tickets
Upload a PDF or supported image from the Bookings section. Accommodation and admission documents can be linked to an itinerary place for quick access and navigation.
Memories
Open Memories on a place card to add photographs and comments. Authorized family members can see synchronized memories for shared trips.
Invite travellers
Family invitations share the family workspace and future family trips. A trip invitation gives a guest access only to the selected trip. Unused links expire after 14 days.
COMMON QUESTIONS
Quick answers
Why is a route different from the journey shown by a transport operator?
Availability and timetables can change. Northbound provides planning estimates and may combine walking with available transport. Confirm live departures, closures, accessibility, and fares with the local operator before travel.
Why can’t I edit a shared trip?
Trip guests may have view-only access. The trip creator controls who can add, remove, or rearrange places. Family membership makes trips visible but does not automatically transfer trip ownership.
How do I correct a place or day region?
Edit the region beside the day heading. If a place has incorrect coordinates, remove it and select a more precise search result, or press and hold the correct point on the map to add it manually.
How do I delete my account and personal data?
In the iOS app, open Settings, choose Security, then select Delete account. Confirm with your current password. This permanently removes your account and trips owned by it from the active Northbound service.
What should I include in a support request?
Tell us the app version, device model, iOS version, the screen where the issue occurred, and the steps that reproduce it. Screenshots are useful, but remove booking references, identity documents, passwords, and other sensitive information first.